Last updated: March 19, 2026
Upkeep ("we", "us", "our") operates the Upkeep mobile application. This policy explains how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR).
We collect the following personal data when you use Upkeep:
We use your data solely to deliver the Upkeep service: to generate personalised maintenance schedules, send task reminders, and store your completion history. We do not use your data for any other purpose.
Legal basis: GDPR Article 6(1)(b) — processing necessary for the performance of a contract.
All user data is stored on Firebase (Google Cloud Platform infrastructure) with servers in the EU. No personal data is stored on your device itself.
We do not collect legal names, physical addresses, government IDs, or financial information. Properties in the app are identified using user-defined nicknames only (e.g., "My Apartment", "Beach House") — never real addresses.
Photos and receipts uploaded by users may contain personal information (e.g., names or addresses visible on receipts). Users upload this content at their own risk. We display a warning in the app before receipt uploads.
We do not scan, analyse, or moderate uploaded images.
We use Firebase (Google) as our data processor for authentication, database, and file storage. Google's GDPR compliance and Data Processing Terms apply. We do not share your data with any other third parties.
We do not sell, rent, or share your personal data with third parties. We do not use your data for marketing, advertising, or analytics.
As a user in the European Economic Area, you have the right to:
Your data is kept for as long as your account is active. Upon account deletion, all your data — including your profile, properties, tasks, photos, receipts, contractor contacts, and invitations — is immediately and permanently deleted. We do not retain any data after account deletion.
Upkeep is not intended for use by children under the age of 16. We do not knowingly collect personal data from children. If we become aware that a child under 16 has provided us with personal data, we will delete it promptly.
We may update this policy from time to time. We will notify you of significant changes through the app. Continued use of Upkeep after changes are posted constitutes acceptance of the updated policy.
For any data-related requests — including account deletion, data export, or general questions about your privacy — contact us at privacy@upkeepapp.com.